1. Information We Collect
We collect information you provide directly when registering for an account, configuring your AI assistants, or uploading documentation to your knowledge base. This includes:
- Account details such as your email address and organization name.
- Uploaded knowledge documents (PDFs, text, documentation) used to ground your AI assistants.
- Customer interaction logs, chat transcripts, and lead capture metadata generated through our embeddable widgets.
2. How We Use Your Data
Your information is used strictly to provide, maintain, and optimize our conversational AI services. Specifically, we process your data to:
- Generate context-aware responses to user queries via vector embeddings and RAG pipelines.
- Facilitate real-time live chat routing and human agent handovers.
- Authenticate user access and ensure multi-tenant workspace isolation.
3. AI Model Training & Data Isolation
We do not sell your data or use your proprietary documents and customer chat logs to train foundation public AI models. All uploaded documents and vector embeddings are logically partitioned within dedicated tenant workspaces.
4. Third-Party Service Providers
We partner with trusted third-party providers for critical infrastructure components, including cloud hosting, vector database indexing, and LLM inference providers. These providers access data only as necessary to perform designated tasks under strict confidentiality agreements.
5. Data Retention & Deletion
You retain full ownership of your data. You may request the deletion of your account, custom assistant configurations, chat logs, or uploaded knowledge base files at any time by contacting our support team or deleting them via your dashboard.
6. Contact Us
If you have questions or concerns regarding our privacy practices or wish to exercise your data rights, please contact us at support@useagentic.online.